FAQs

Please don't hesitate to contact us if your questions are not answered below. 

Shipping Info

How quickly are orders processed?

Orders are processed first come, first served unless otherwise specified. Orders are shipped within 5 business days. If the shop is experiencing delays an emailed notification will be sent to the customer.

 How long will take to get my package?

Orders are shipped via USPS Priority Flat Rate which generally arrive within 1-3 days depending on the destination. The following are estimates for how much fabric will fit into each type of package. These estimates change depending on the weight of the fabric and the length of the cut. Shipping overages >$1.00 will be refunded. 

Yards

Packaging

Cost

1-5

Padded Envelope

$7.00

5-10

Medium Box

$13.00

10-20

Large Box

$18.00

 

Do you ship internationally?

International orders are also shipped via USPS Priority Flat Rate. The following are estimates for how much fabric will fit into each type of package. These estimates change depending on the destination, weight of the fabric and the length of the cut. Shipping overages >$1.00 will be refunded. 

Yards

Packaging

Cost

1-5

Padded Envelope

$23.00-$33.00

5-10

Medium Box

$45.00-$75.00

10-20

Large Box

$75.00-$95.00

 

How will I know when my package shipped?

When a label is created, an email containing the USPS tracking number is sent to the address provided at checkout.

I’d like to save money, can I have my package shipped USPS First Class?

Customers can have their order shipped via USPS First Class but tracking and insurance are not included and therefor VHCO is not able to assist with lost or damaged packages 

BEE BOXES

What is a Bee Box?

The Bee Box is VHCO’s answer to the monthly subscription boxes that have become so popular (think Birchbox, FabFitFun, Ipsy, Barkbox, etc.) Each month, subscribers receive 2 yards of knit fabric (content changes monthly), a card with inspiration from Nicole Kistler of Three Bears Clothing and a discount code for the featured pattern company. At $25.00 with shipping included, the Bee Box is an affordable, fun way to experiment with fabrics, prints and patterns. Sign up today!

What is a Double Bee Box?

The Double Bee Box is double the amount of fabric for those who like to have a little extra to play with. This option is $50.00 and you’ll receive 4 yards of fabric instead of 2 yards.Sign up today!

Can I still subscribe if I’m outside the United States?

International subscribers are welcome. There will be an additional shipping charge depending on the destination. To offset the additional expense, international subscribers have the option of having their Bee Boxes shipped every other month to combine shipping costs.

Does the box contain a continuous cut of fabric?

Each month is different but will contain one of the following combinations:

  • 2 yards continuous cut of the same fabric
  • Two, 1 yard cuts of complementary fabrics
  • A 1 ¾ yards continuous cut of fabric with ¼ yard of fabric for trim.

What if I don’t like my fabric?

Every effort is made to ensure that each Bee Box contains fabrics that are on-trend in terms of material, print and suggested pattern.  Subscribers are welcome to post their fabric for sale in our VHCO FB Group

I don’t like certain fabric blends/prints/colors can I request to not receive them?

Substitutions/exclusions are not available for the Bee Box but customers have found that it’s a great way to step outside their comfort zones.

I love my fabric but I can’t find it on your website, how can I order more?

Each month a unique fabric(s) is chosen for the Bee Box and it is not always guaranteed that it will be carried in the shop. Once all of the monthly subscriptions have been sent , any additional Bee Boxes will be listed on the website as a bundle at the regular retail price.

Can I send the Bee Box as a gift?

The Bee Box makes the perfect gift for any fabric lover. You can sign up for a regular box and then adjust the billing info or cancel at any time. 

When does it bill?

Subscribers are billed on the 1st of each month.

Can I change the billing date?

Yes, you can change the billing date any time from the 1-12 of the month (we need to allow time for payments to process before the monthly shipment is sent.

When does it ship?

Bee Boxes are shipped on the 15th of each month (if the 15th falls on a Sunday or postal holiday the boxes will ship the next available day.

How do I skip a month?

Before the 1st of the month, log into your VHCO account and you will see your subscription details. The edit button is to the right of the listing (see below).

How do I cancel my subscription?

Before the 1st of the month, log into your VHCO account and you will see your subscription details. The cancel button is to the right of the listing (see below).

How do I change my address?

Log into your VHCO account and you will see an edit button to the right of the current address (see below). 

WHOLESALE

Do you offer wholesale pricing?

Yes, wholesale orders (10 yards of the same print) receive a 20% discount. Email orders@vinegarandhoneyco.com to create a custom order.

RETURNS/EXCHANGES

How do I return my order?

Orders cannot be returned once shipped. 

How can I exchange my fabric for something else?

Fabric can be mailed back to VHCO. Once received, VHCO will ensure that the fabric is in its original condition and then the alternate fabric will be sent. All shipping costs will be incurred by the customer.

My order was damaged or incorrect, will it be replaced?

VHCO will correct any errors immediately upon notification and will mail replacement fabric at no cost to the customer. Email orders@vinegarandhoneyco.com

FABRIC INFORMATION

Are the pictures accurate?

All images are property of VHCO and every effort is made to accurately depict the texture, drape, color and scale of the fabric. If you have questions or would like additional pictures please email orders@vinegarandhoneyco.com

What types of fabric do you have?

VHCO’s inventory is always growing but the focus is primarily in knits. Listings contain detailed information.

Will I receive a continuous cut if I order more than one yard?

Yes, every effort is made to provide customers with continuous cuts. If one is unable to be made the customer will be notified before their order is processed.

Are your fabrics tested for CPSI Compliance?

VHCO is in the process of having fabric tested. More details to come.

GIFT CARDS

I want to buy fabric as a gift but I am not sure what they’d like?

VHCO offers gift cards in amounts ranging from $10.00-$100.00. Click here to view gift options.

REWARDS PROGRAM

Do you have a loyalty program?

Yes! We love our customers and what better way to show our gratitude than FREE FABRIC?? Check out the details below for ways to earn even more rewards!

How do I spend my VHCO Rewards?

Updating - check back soon :-)

How do I know if my points were applied correctly?

Updating - check back soon :-)

How do I earn points?

Updating - check back soon :-) 

 How do I send a referral?

Updating - check back soon :-) 

 

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Lauren and Ken with their beautiful babes, Kendall and Luke. 

Allison and Evan with their sweet n sassy Cecilia.